Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information.

At Mad in the Kitchen, it is one of our fundamental values to deliver a great customer experience.

Based upon this philosophy, the Mad in the Kitchen website and its affiliated companies and subsidiaries established this privacy statement (“Privacy Statement”) to assist our customers, business partners, and other visitors of this website, any other webpage or mobile applications that Mad in the Kitchen operates, or any other location where we post a direct link to this (“Website”) policy with understanding the types of information that we collect from and about you when you visit our Website, why we collect it, what we do with it, and your ability to control certain uses of it.

We want you to feel informed and comfortable when you visit with us.

When you visit our Website, please read the Privacy Statement carefully.

By using or accessing our Website, you agree to the collection, use, and disclosure of information in accordance with this Privacy Statement.

This Privacy Statement may change from time to time, and your continued use is deemed to be acceptance of such changes.

So, please check this periodically for updates.

Data Collection

Information You Provide to Us.

Mad in the Kitchen collects information from you when you choose to provide it to us.

Such information may be provided to us when you: fill in a form; download and install a product for evaluation; download and install a free tool; request a quote; purchase or register a product; sign up for newsletters, support materials, white papers, our email list, or other assets offered by Mad in the Kitchen; obtain support, services, or training; create a user account on our Website, customer portal or community forum; or otherwise contact us.

The personal information we collect may include your name, address, email address, telephone number, username, password(s), personal information about yourself, or your payment information.

Such information may be required to create your account or to complete your purchase. If you use a third party to create your account or otherwise link to us, we may receive certain information about you from the third party (such as a social network) based on your registration and privacy settings on that third-party service.

Information We May Collect.

Mad in the Kitchen may use cookies, web beacons, web analytics, or other technologies to automatically collect certain information about you when you visit our Website, utilise Mad in the Kitchen products, or otherwise interact with us.

Please note, these may be first-party cookies or tools, which are hosted within an Mad in the Kitchen domain name, or third-party cookies or tools, which are hosted by another party. Please reference Mad in the Kitchen Cookie Policy for further information.

Information Collected from Other Sources.

Mad in the Kitchen may obtain information about you from other sources, including updated addresses, contact information, demographic information, and other publicly available data.

Combination of Information.

Mad in the Kitchen may combine the information it receives from and about you, including personal information, non-personal information, and information collected offline, with information collected from third-party sources.

Mad in the Kitchen uses customised and proprietary software code to analyse and obtain information regarding how third-party visitors (“Visitor”) interact with its Clients’ websites.

When a visitor goes to a website that uses RUM, this code contacts Mad in the Kitchen’s servers and enables Mad in the Kitchen to collect and analyse the Visitor’s activity while visiting that website (“Visitor Data”). This information is stored on Mad in the Kitchen’s database servers and converted to an aggregate and anonymised form to perform analyses and produce reports for its Clients.

Data Use

Mad in the Kitchen may use the information we collect to – Administer or operate Mad in the Kitchen products, services, or Website, including completing a transaction, providing you with products or user support, responding to your requests for information, preventing transactional fraud, or otherwise contacting you; – Provide or contact you with customised content, targeted offers, information, newsletters, and advertising or other promotional material about Mad in the Kitchen or its partners on the Website, other websites, or via telephone or email (if you have agreed to such communications); – Research, address, develop, and improve the usage and operations of the Website or existing or new Mad in the Kitchen products and services; – Protect the security or integrity of the Website and our business; and – Perform any other functions as otherwise described to you at the point of data collection.

Data Sharing

Mad in the Kitchen may disclose the information we collect from and about you (a) to our third-party service providers, partners, and distributors to enable the service provider, partner, or distributor to perform a business, professional, or technical support function for Mad in the Kitchen; (b) in association with law enforcement, fraud prevention, a subpoena, or other legal or government investigatory action; (c) as required by law, rule, or regulation; (d) if Mad in the Kitchen reasonably believes it is required to protect Mad in the Kitchen, its customers, or the public; or (e) as described to you at the point of collection.

Except as otherwise set forth herein, Mad in the Kitchen may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify a particular individual or company.

Mad in the Kitchen is not in the business of selling or renting your personally identifiable information to others and will not share your personally identifiable information with others, except as otherwise described in this Privacy Statement.

Data Storage

Mad in the Kitchen operates globally, using the Internet to collect and process your information necessarily involves the transmission and storage of data on an international basis.

Therefore, by using our Website, our products, and communicating electronically with us, you acknowledge our processing of your information in this way.

We may transfer your personal information to our global locations or to destinations of our storage facilities and/or our third-party providers, including to countries outside the European Economic Area (EEA).

Your personal information may be stored on servers in a global location. It may also be processed by staff operating outside of the EEA, who work for us or one of our suppliers.

Some of these locations may have data protection standards that are different from those in your country. For EEA residents, we have taken commercially reasonable measures to ensure that your personal information is treated securely and in accordance with this Privacy Statement.

Additionally, your personal information may be subject to the laws of other countries, where the data protection and other laws may differ from those of your country of residence.

Your personal information may be disclosed in response to inquiries or requests from government authorities in the countries in which we operate.

Marketing Choices

Mad in the Kitchen may periodically send you emails with information regarding Mad in the Kitchen, its products or its partners. If you no longer wish to continue receiving such information, please click the “unsubscribe” link available at the bottom of the relevant email.

You can also contact Mad in the Kitchen here and let Mad in the Kitchen know that you no longer wish to receive such information. Alternatively, you can reply to an email from Mad in the Kitchen and type “REMOVE” in the subject line.

Public Forums

Any information that you may disclose on community forums or other public areas of the Website (“User Contribution”) becomes public information, and you are solely responsible for your User Contributions.

Mad in the Kitchen has no responsibility for any information, including personally identifiable information, that you choose to submit in these forums.

We do encourage you to exercise caution when disclosing personal information in these public areas, as Mad in the Kitchen has no control over who has access or will utilise said information.

Additionally, Mad in the Kitchen is not responsible for any circumvention by third parties of any privacy setting or security measures contained on the Website.

Even after removal, your User Contributions may remain viewable in cached or archived pages or may have been copied or stored by other Website users.

Proper access and use of information on the Website, including User Contributions, is governed by this Privacy Statement and the Terms of Use relating thereto.

Any known or suspected violations should be reported here.

Third-Party Sites

The Website may include links to third-party websites for your convenience and information only. Mad in the Kitchen does not own or control these third-party websites.

Mad in the Kitchen is not responsible for the availability, content, data collection, utilisation of data, use of cookies, or otherwise on the third-party websites, and any data that you choose to give to unrelated third parties is not covered by this Privacy Statement.

We encourage you to review the privacy policy of any company before submitting any information to them. If you have any questions about how such third parties’ privacy and data use practices, you should contact such third parties directly.

How to Update and Access Information

Certain areas of this Website will require you to provide certain personal information. It is your responsibility to provide the most recent available and accurate information. Additionally, please inform Mad in the Kitchen of any change of name, address, or other information.

If you have created an account on the Website, you may update certain information in your account profile, or you may request that Mad in the Kitchen update, modify, or delete your registered information by contacting us here with the words “UPDATE USER INFORMATION” in the subject line.

You have the right, subject to certain exemptions, to obtain a copy of any personal data we hold about you and to correct any inaccuracies in such data. If you wish to avail of any of these rights, please contact us here.

While we will strive to accommodate your request, we may reject a request to satisfy our legal obligations, resolve disputes, enforce our agreements, where we have a legitimate reason to do so, or where the request may impose a risk on the privacy of others, is unreasonable, repetitive, or requires disproportionate technical effort.

Security

Mad in the Kitchen uses commercially reasonable security measures, such as physical access controls, encryption, firewalls, and network monitoring, and strives to safeguard information concerning and submitted by users.

Despite the security measures employed by Mad in the Kitchen, users should be aware that it is impossible to guarantee absolute security with respect to electronic information, and the User agrees and accepts the risks associated with the same.

Children under the Age of 16

This Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website; Mad in the Kitchen does not knowingly collect personal information from children under 16.

If you are under 16, please do not register on the Website, make any purchases through the Website, or send any information about yourself to us.

If you believe that information from or about a child under 16 is in our possession, please contact us here.

Questions

If you have any questions about this Privacy Statement or our data handling practices, you may contact us here.

In order for us to properly respond to you, you will need to provide us with sufficient details regarding your question.

We will contact you if we require any additional information from you.

Modifications to this Privacy Statement

Mad in the Kitchen reserves the right to review, modify, and update this Privacy Statement and will note the date of its most recent revision.

In the event Mad in the Kitchen updates or modifies this Privacy Statement, Mad in the Kitchen shall endeavour to post such updates or modifications on this Website following any such modifications.

If we update or modify the Privacy Statement in a material way, we will utilise commercially reasonable efforts to provide appropriate notice to you.

© [current_year] Mad in the Kitchen.

All Rights Reserved.

Last updated Sunday 30th May 2021